Abu Dhabi, UAE • Logistics • Full-Time
GAC Group Careers Abu Dhabi 2026 – Customer Service Supervisor Job UAE
If you have five or more years in customer service supervision within logistics, freight forwarding, or shipping — GAC Group is hiring a Customer Service Supervisor for its Abu Dhabi operations right now. This is a direct hire, on-site role with one of the world’s most recognized names in shipping and marine logistics.
JFGulf is an independent job information platform with no affiliation to GAC Group. Always confirm vacancy status through the official GAC careers portal before applying.
Position Details
| Company | GAC Group |
| Position | Customer Service Supervisor |
| Location | Abu Dhabi, UAE |
| Type | Full-Time / On-Site |
| Industry | Logistics / Shipping / Supply Chain |
| Recruitment | Direct Hiring |
About GAC Group
GAC Group is one of the world’s leading providers of shipping, logistics, and marine solutions — operating across multiple countries with a reputation built on operational reliability and client-focused service delivery. The company manages complex logistics and shipping operations for global clients across port services, freight forwarding, and marine support.
For logistics professionals in the UAE, GAC carries genuine industry weight. Abu Dhabi’s position as a major maritime and trade hub means GAC’s operations here are active and growing — making this a role with real long-term career potential rather than a placeholder position.
What You Will Do
You will lead the customer service team while simultaneously managing the commercial and operational side of client relationships. Day to day that means preparing accurate quotations, managing RFQs, tenders, and pricing submissions, and conducting cost analysis to support competitive bids.
On the client side, you will handle inquiries, requests, and complaints directly — building strong working relationships with clients, global agents, and business partners. You will also coordinate with suppliers and service providers to keep operations running efficiently and identify opportunities to improve processes and service quality across the department.
Team leadership is a genuine part of this role — you will supervise and mentor customer service team members, which means your management capability will be assessed as closely as your technical logistics knowledge.
Who Should Apply
You must have:
- Minimum 5 years of experience in a Customer Service Supervisor or similar role
- Bachelor’s degree in Management or a related discipline
- Strong negotiation and client relationship management skills
- Excellent English communication skills — written and spoken
- Proficiency in Microsoft Office applications
- Ability to adapt quickly to new software and operational systems
You will stand out if you have:
- Direct experience in logistics, freight forwarding, shipping, or supply chain operations
- UAE or GCC logistics sector background specifically
- Proven track record managing RFQs, tenders, and pricing in a competitive logistics environment
- Experience leading and developing customer service teams
Honest Take on This Role
GAC is a strong employer in the logistics sector — but this role combines two demanding functions simultaneously. You are expected to lead a team while also managing quotations, pricing, tenders, and client relationships. Candidates who only have pure customer service backgrounds without commercial exposure to RFQs and pricing may struggle with the full scope of this position. If your background genuinely covers both team leadership and commercial logistics operations, this is a well-positioned role at a respected company in Abu Dhabi’s growing logistics market.
How to Apply
- Prepare your CV — lead with logistics or shipping customer service experience, team leadership, and any RFQ or tender management background
- Gather your documents — updated CV, passport copy, educational certificates, experience certificates, and a passport-size photograph
- Apply through the official GAC Group careers portal
- Never pay any recruiter claiming to place candidates at GAC Group — all legitimate hiring is direct and free
⚠️ IMPORTANT WARNING — BEWARE OF SCAMS
Genuine employers never ask candidates for money. All legitimate hiring is direct and completely free through official company channels only. If anyone asks you to pay for a job, interview, or visa — it is a scam. Never pay, never share your bank details, and report it immediately.
FAQ
Is logistics industry experience mandatory?
It is listed as preferred rather than mandatory. However given the role involves RFQs, tenders, pricing, and supplier coordination — candidates without logistics, shipping, or freight forwarding background will struggle to compete against those who have it.
Is this role purely supervisory or does it involve hands-on operations?
Both. The role combines team supervision with direct commercial responsibilities — quotations, cost analysis, pricing submissions, and client relationship management. It is a working supervisor position, not a purely managerial one.
Is a degree mandatory?
A Bachelor’s degree in Management or a related discipline is listed as a requirement. Candidates without a degree but with very strong relevant experience may still be considered — confirm with GAC directly.
What does the recruitment process look like?
Typically involves online application, CV screening, an HR assessment, a departmental interview, and a final offer stage. For a supervisory role at a company of GAC’s profile, expect at least two interview stages.
Should I use an ATS-friendly CV format?
Yes. GAC uses online application screening — an ATS-optimized CV ensures your application is not filtered out before a human reviews it. Use a clean, keyword-rich format with relevant logistics and customer service terminology clearly visible.
